IT Support & Maintenace

Diatec provide IT Service & Support across an organisation’s entire IT Infrastructure.

Our support includes

• Microsoft Server & Server Applications including Exchange Server, SQL Server &  SharePoint
• Support for virtualised VMware & Citrix environments
• Firewall, Switch & Router support
• Server, SAN & Backup support
• Desktop, laptop, mobile support
• Printer & Plotter service & support

Diatec can save your organisation money & provide the most appropriate support contract. Get in touch with us before your next contract renewal & we will sit down & review what type of support options you really want & need.

• We will make sure we understand your organisation & your IT Support needs
• We will assign a dedicated Account Manager to your organisation
• We will provide you with quality references so you can check & see how good we are
• We will add value to your IT support by offering extra services as part of our support package (i.e. BIM support, Mobile support)
• We will work with your organisation to gain greater efficiencies from your IT resources
• We will if selected as your IT Support Partner ensure a smooth transfer over to our support services from your incumbent support partner including taking account of all licensing & renewals
• We will save you money on your contract. In most cases 30 – 40% on what you are currently paying
• We will work with you to squeeze the most out of your IT resource using the latest Infrastructure & Desktop virtualisation technologies
• We will ensure that your software licensing remains compliant & that the most cost effective method of remaining compliant is chosen
• We will always provide you with best practice, best pricing & best in class systems for your IT upgrades, working closely with you to ensure they come in on or under budget
• We always work closely with our partners including VMware, Microsoft, Autodesk, HP, Dell, Citrix, Symantec, CA, McAfee, Veeam & many more. Working with our partners ensures that you the customer gets the best IT Systems support & that our support engineers are continually getting their skill sets updated.

Call us now on 01-8530661 or email us to arrange a consultation. We can assure you that your organisation will SAVE MONEY, get the HIGHEST QUALITY SUPPORT & that we can provide a SIMPLE & PAINLESS MIGRATION from your current support provider to DIATEC with “NO RISK” to you the customer.

Talk to one of our account managers today & let us show you what we can do for you & your organisation.

Don’t want to pay an annual charge? We can also provide monthly or quarterly fee billing. We work with organisations to make the process as simple as possible & with a payment structure that suits you.

If your organisation doesn’t want a contract, we also offer  PAY AS YOU GO (PAYG). Simply log a call with us & pay by Laser or Visa (Current rates are €120 for a call-out including the 1st hour & €90 per hour thereafter. Remote support rates are €40 per half hour or part thereof).

Have a look at what our typical IT Support contracts include. We can of course tailor these IT Support options to suit your organisation.

Call one of our Senior Account Managers on 01-8530661 or email us today.

PAY AS YOU GO

PAYG is a monthly cost effective way of paying for your Support & Maintenance. Instead of paying an annual charge, simply pay an agreed monthly fee & get the benefit of our annual contract options.

SILVER

Silver Support contracts are our standard break/fix maintenance & support contracts with agreed SLA's, remote support, on-site support, key hardware warranty management & of course access to our help desk.

GOLD

Gold Support also includes a provision for remote pro-active support & maintenance on key IT infrastructure at agreed timescales.

PLATINUM

Platinum Support additionally includes draw down days or half days for pro-active support & maintenance & consultancy during the period of the contract. It also includes system planning & review days during the course of the contract.

Contact one of Senior Account Managers on 01-8530661 or email us for the best quote or to discuss your requirements or visit special offers.

What's included

INCLUDED	PAYG	SILVER	GOLD	PLATINUM
Initial IT Audit
Access to Dedicated Help Desk
Break/ Fix
On-Site Support
Remote Support
Agreed Service Levels Response
Remote Pro-Active Support Key Infrastructure Servers/firewall/AV/Back-up
On-site Draw Down Days
Reduced rate install for new kit
Printer + Plotter on-site option
Key hardware warranty management
Planning & Reviews
Business Consulting & Disaster Recovery Plan

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