IT Support & Maintenance
Save money & get the best & most appropriate support contract for your organisation. If you have an existing contract let us know before your next renewal date & we will sit down & discuss the most suitable options for you & provide excellent pricing that will save you up to 40% on your existing contract. Our support contracts now include support for email on your company’s SMARTPHONES & support for your remote users.
We can ensure any migration from your current support provider to be a simple & painless process with “No Risk” to you the customer.
Talk to one of our account managers today & let us show you what we can do for you & your organisation. Don’t want to pay an annual charge? Look at our PAY AS YOU GO option with a fixed monthly fee that gives you guaranteed response times, on-site support & access to our dedicated Support Help desk.
PAY AS YOU GO
PAYG is a monthly cost effective way of paying for your Support & Maintenance. Instead of paying an annual charge, simply pay an agreed monthly fee & get the benefit of our annual contract options.
SILVER
Silver Support contracts are our standard break/fix maintenance & support contracts with agreed SLA’s, remote support, on-site support, key hardware warranty management & of course access to our help desk.
GOLD
Gold Support also includes a provision for remote pro-active support & maintenance on key IT infrastructure at agreed timescales.
PLATINUM
Platinum Support additionally includes draw down days or half days for pro-active support & maintenance & consultancy during the period of the contract. It also includes system planning & review days during the course of the contract.
| What's included | PAYG | Silver | Gold | Platinum |
| Initial IT Audit |  |
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| Access to Dedicated Help Desk | |
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| Break/ Fix | |
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| On-Site Support | |
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| Remote Support | |
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| Agreed Service Levels Response | |
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| Remote Pro-Active Support Key Infrastructure Servers/firewall/AV/Back-up |
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| On-site Draw Down Days | |
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| Reduced rate install for new kit | |
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| Printer + Plotter on-site option | |
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| Key hardware warranty management | |
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| Planning & Reviews | |
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| Business Consulting & Disaster Recovery Plan | |
